Return Policy

Return & Refund Policy

At 1st ERA, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, items must:

  • Be unworn, unused, and unwashed.
  • Be returned in their original product packaging.
  • The individual product packaging must remain factory sealed, unopened, and untorn.
  • Include all original tags and accessories, if applicable.
  • Be accompanied by proof of purchase or your order number.

For hygiene and safety reasons, we cannot accept returns or exchanges on products that:

  • Have been worn or tried on.
  • Have been washed or altered.
  • Have opened, unsealed, torn, damaged, or missing product packaging.
  • Show signs of use, including odors, stains, dirt, lint, pet hair, or other visible wear.

Exchanges

We gladly offer exchanges for a different size or available style within 30 days of delivery.

To request an exchange, email info@1stera.com with:

  • Your order number
  • The item you'd like to exchange
  • The size or style you'd like instead

Exchanges are subject to product availability.

How to Start a Return or Exchange

  1. Email info@1stera.com with your order number and reason for your return or exchange.
  2. Our customer support team will respond within 1–2 business days with return instructions.
  3. Securely package and ship your item to the return address we provide.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged upon arrival, or we shipped the incorrect item.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds are issued to your original payment method.
  • Please allow 5–7 business days for processing after approval.
  • Depending on your financial institution, additional processing time may be required before the refund appears on your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at info@1stera.com within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

If the issue is confirmed, we will provide a replacement, exchange, or full refund at no additional cost to you.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn or tried-on socks.
  • Washed socks.
  • Socks with odors, stains, dirt, lint, pet hair, or other signs of use.
  • Products with opened, unsealed, torn, damaged, or missing original packaging.
  • Products returned without proof of purchase.
  • Clearance or final sale items (if applicable).
  • Gift cards.

Contact Us

If you have any questions regarding a return or exchange, please contact us:

1st ERA Sports LLC
Email: info@1stera.com
Website: https://1stera.com